When submitting complaints to regulatory bodies, there are different avenues for students completing their Guttman Community College education in New York State and those completing their Guttman Community College education outside of New York State through distance education (e.g. online courses or programs).
Student Complaint Information
Student Complaint Information
Students from New York State
Guttman Community College students who have complaints that have not otherwise been resolved through contact with Guttman Community College internal offices may seek advisement from the appropriate office in the student’s state of residence, listed below.
Should a complaint not be resolved through processes and protocols defined by Guttman Community College or the student’s state of residence, the email address for Guttman Community College’s regional accreditor (Middle States Commission on Higher Education) is provided below (note: Guttman Community College does not maintain the state and territory websites, and information may change without Guttman’s knowledge).
Middle States Commission on Higher Education
1007 North Orange Street
4th Floor, MB #166
Wilmington, DE 19801
Telephone: (267) 284-5011
American Samoa Department of Education
Connecticut Office of Higher Education
Delaware Higher Education Office
District of Columbia
Office of the State Superintendent of Education Education Licensure Commission
Illinois Board of Higher Education
Kansas Board of Regents
Louisiana Board of Regents
Maryland Higher Education Commission
Massachusetts Board of Higher Education
Minnesota Office of Higher Education
Mississippi Commission on College Accreditation
New Jersey Secretary of Higher Education
New Mexico Higher Education Department
The University of North Carolina Board of Governors
North Dakota University System
Pennsylvania Department of Education
Puerto Rico Council on Education
South Carolina Commission on Higher Education
South Dakota Secretary of State
U.S. Virgin Islands
U.S. Virgin Islands Department of Education
Vermont Agency of Education
Washington Student Achievement Council
West Virginia Higher Education Policy Commission
Wisconsin Educational Approval Board
Wyoming Department of Education
Complaint Process for Out-of-State Students Regarding Distance Education Programs
Guttman Community College distance education students based outside of New York State who have a consumer-protection-based complaint regarding a distance education program should first seek to resolve such a complaint within Guttman Community College. Note that complaints regarding grades and general student conduct issues are not governed by this distance education complaint process.
Consumer-protection-based complaints should be made during the semester of occurrence, but must be made no later than the last day of the following academic semester.
The school offering the relevant distance courses or degree program will acknowledge receipt of the complaint within fifteen (15) days. If the student’s attempt at resolution is unsuccessful, the student may appeal the College’s decision regarding the student’s complaint to the Vice President of Academic Affairs and Provost at Provost@guttman.cuny.edu within fifteen (15) days of being informed of the decision. A decision on the appeal will be issued within sixty (60) days with any proposed remedy, where applicable.
Please note that anonymous complaints will not be addressed through this process.
Students in State Authorization Reciprocity Agreement (SARA) states
If attempts to resolve the complaint and a subsequent appeal are unsatisfactory, a student residing in a SARA state may appeal the complaint to the SARA state portal entity in New York within two years of the incident about which the complaint is made.
The contact information for the SARA state portal entity in New York is:
Supervisor, Higher Education Programs
New York State Education Department
80 Washington Avenue
Albany, NY 12234
State contact information is listed through the SARA website found here.